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Customer Retention

This tag is associated with 2 posts

Managing Customer Dynamics in the Age of Digital Disruption: Definition and Approach

With the rapid proliferation and advancement of technology, customers adopt technology at a rapid pace. While the digital disruption gives a business an opportunity to stand out, it also is increasing customer negotiation power as well. With the help of apps, social network, mobile, and IoT devices, customers expect more and demand more in terms … Continue reading

The Battle for Customer: Fundamental of CAC and CLV (First Part)

Gaining ‘mind share’ remains one of the best strategies for company to position its products and services. This mind share works for both Customer Acquisition (in case of potential customer) and Customer Retention (in case of existing customer). In the age of heightened customer expectations and widespread sharing via social media, positive customer experiences have … Continue reading

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